Good Afternoon,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with recent renewal.
Upon reviewing your policy, I can see that you spoke with our team member regarding your premium and cover for the year ahead. I can confirm that the amendment made to your policy this year incurred an additional charge and therefore has impacted the overall rating for the year ahead. This was our best available price while ensuring your cover was not impacted.
We pride ourselves on providing excellent service at every contact and I am sorry if you did not receive the level of care that we expect on this occasion. I have raised your feedback with the relevant manager for further investigation and to provide any necessary training required to ensure this does not happen in future.
We really appreciate your business, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us.
Kind Regards,
Emma Louise
Axa Insurance
