AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to share your feedback with us. I regret to hear about the difficulties you've experienced. I attempted to contact you directly to address your concerns, but unfortunately, I was unable to reach you. I will make another attempt tomorrow to ensure that we can address and resolve any issues you have. I apologise for any inconvenience caused by not being able to reach us, and I have engaged our social media team to further investigate the matter. I am looking forward to speaking with you soon. Alternatively, if you would like to speak to someone today, our customer service team is available at 0345 828 2822, Monday to Friday from 8:45 am to 6 pm, and on Saturday from 9 am to 4 pm. Thank you for choosing AXA, we value your custom and continued support. Kind regards Erin Feefo Coordinator

Good Morning, Thank you for taking the time to provide your feedback, I am sorry to hear you're disappointed with your renewal. I want to assure you that all our customers, whether new or returning, are treated fairly. Our policy premiums are determined using a sophisticated pricing model developed by our actuaries, which considers various factors beyond just the make and model of a vehicle to ensure precise and equitable pricing. I can confirm we have offered you the lowest available premium without impacting our cover and chosen benefits. This includes the maximum no claims bonus thanks to your exemplary driving record, a promotional discount that has been retained on your policy since your cover began, plus free 24-hour breakdown assistance. We truly value your custom and continued loyalty to AXA and hope we can continue providing a great service to you for years to come. Kind regards Erin Feefo Coordinator