AXA Insurance - Northern Ireland Reviews

Good Morning, Thank you for taking the time to provide your feedback, I am sorry to hear you're disappointed with your renewal. I want to assure you that all our customers, whether new or returning, are treated fairly. Our policy premiums are determined using a sophisticated pricing model developed by our actuaries, which considers various factors beyond just the make and model of a vehicle to ensure precise and equitable pricing. I can confirm we have offered you the lowest available premium without impacting our cover and chosen benefits. This includes the maximum no claims bonus thanks to your exemplary driving record, a promotional discount that has been retained on your policy since your cover began, plus free 24-hour breakdown assistance. We truly value your custom and continued loyalty to AXA and hope we can continue providing a great service to you for years to come. Kind regards Erin Feefo Coordinator

Good Afternoon, Thank you for taking the time to provide your feedback, I am sorry to hear of your experience. I apologise for the quality of customer service you experienced during your recent interaction. Your feedback is greatly appreciated, and we thank you for bringing this issue to our attention. Upon review, I have noted that we attempted to reach out to you on the day you requested further discussion, but unfortunately, we were unable to make contact. I regret any inconvenience this may have caused. Your feedback has been escalated to the relevant manager for further investigation. Please allow some time for the necessary review to be conducted, and the manager will be in touch with you to discuss the outcome. We genuinely value your business and would like to express our gratitude for your ongoing loyalty to AXA, as well as for choosing to renew your policy with us. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Kind Regards Erin Feefo Coordinator