Good Morning,
We appreciate you taking the time to provide feedback, I am sorry to hear of your experience.
At AXA, we take great pride in delivering excellent customer service, and we deeply regret that this was not your experience. Your feedback is of utmost importance to us, and I have escalated it to the relevant managers for further investigation and to provide any necessary training and feedback to prevent similar occurrences in the future.
I want to express my gratitude for bringing this matter to our attention. We are committed to ensuring that all our customers are treated with fairness, respect, and empathy.
We truly value your custom and ongoing loyalty to AXA, and we are committed to providing exceptional service for many years to come.
Kind regards
Erin
Feefo Coordinator
