Good Morning,
Thank you for taking the time to provide your feedback, I am sorry to hear your experience was not good.
We pride ourselves on providing excellent service at all points of contact and I am sorry that this was not your experience. To gather more information so we can investigate further, I have arranged for a member of our customer service team to contact you to discuss your concerns.
We value your custom and continued support to AXA and look forward to providing you with a great service for years to come.
Kind regards
Erin
Feefo Coordinator