Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your renewal premium.
Premiums are currently high across the insurance industry due to several factors, including higher frequency of claims and a rise in the associated costs such as parts and labour. Due to external factors such as these it means insurance premiums can fluctuate each year in line with the overall market conditions.
We try our best to minimise these increases and pass any savings on to our customers while still providing a great service you can rely on. Our customer service team are available and happy to review your policy with you to ensure your cover still meets your needs and discuss any concerns you may have.
We do also offer an exclusive customer loyalty programme you can avail of called 'AXA plus' which entitles our customers to a range of savings across a suite of leading retail partners. We offer excellent savings on holidays, ferry travel, fuel, lifestyle, and fashion. Full details are available at www.axani.co.uk/axaplus.
We value your custom and appreciate your continued loyalty to AXA; Thank you for renewing with us this year.
Kind regards
Erin
Feefo Coordinator
