Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry to hear you were unhappy with your premium.
Unfortunately, premiums are currently high across the insurance industry due to several factors including an increase in claims frequency and a rise in the associated costs such as parts and labour. AXA tries to minimise these increases whilst still providing a great product and service to suit our customer’s needs.
I would like to apologise for any frustration caused by the increase in your premium from last year and I want to assure you that we had applied all available discounts resulting in you being offered the lowest available premium without affecting your cover.
While we could not reduce your premium any further, we do offer a loyalty rewards programme called AXA Plus, which entitles our customers to a range of savings across a suite of leading retail partners. We offer excellent savings on holidays, ferry travel, fuel, lifestyle, and fashion. Full details are available at www.axani.co.uk/axaplus.
We appreciate you choosing AXA and hope to provide you with a great service for years to come.
Kind regards
Erin
Feefo Coordinator
