Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry to hear you were unhappy with your recent experience.
I want to assure you that we always strive to offer competitive pricing and ensure that all eligible discounts are included in your premium.
These discounts remain consistent from one year to the next, and we make every effort to apply them to your policy. If a customer contacts us to review their policy, if they are eligible for a discount they don't currently have, we may apply it to reduce their renewal premium. If you are already in receipt of the discount you will be advised there are no further reductions to be applied.
I can confirm that we had included a discount of £128.19, meaning the best premium was offered without impacting your cover and this would have been advised to you had you have rung our customer service team to query any further reductions.
If you have any specific concerns about your premium or believe that there may be additional discounts that could apply to your policy, please don't hesitate to reach out to our customer service team. We are here to review your policy and ensure that you are receiving all the eligible discounts available to you.
We truly appreciate your custom and I would like to thank you for choosing AXA for your insurance needs.
Kind regards
Erin
Feefo Coordinator
