AXA Insurance - Northern Ireland Reviews

Good Morning, Thank you for taking the time to share your feedback. I am sorry to learn about your experience. At AXA, we strive to deliver exceptional care at every interaction, and we take your feedback seriously. I have thoroughly examined the renewal calls you had with our team. I can confirm that my colleagues provided you with the correct information. They handled the situation professionally and empathetically, in line with our quality standards. I understand your frustration regarding our inability to match prices from other companies or further reduce your premium. After a thorough review of your policy, my colleagues granted an additional discount at your request, ensuring the best premium without compromising your coverage. We highly value your loyalty to AXA, and we regret that you were dissatisfied with your recent experience. I appreciate your renewal with us and look forward to providing you with excellent service in the years ahead. Kind regards Erin Feefo Coordinator

Good Afternoon, Thank you for taking the time to provide your feedback, I am sorry to hear of your experience. I have reviewed your policy and noticed that you had chosen automatic renewal of your home policy without reaching out to our customer service team or local branch network. Our goal is to offer various channels for managing your policy that align with your preferences. If you are dissatisfied with the automated option, you have the option to speak to a member of our team who will gladly assist you in person or over the phone. We are committed to providing the support you need to ensure your satisfaction with our services. Please feel free to reach out to us, and we will be more than happy to help. We value your custom and continued support to AXA, thank you for renewing with us. Kind regards Erin Feefo Coordinator