AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to leave your feedback and thank you for bringing this to my attention. I apologise for the level of customer service you received when you were renewing your policy. I have checked your policy and have referred this to the relevant manager for further investigation and to provide any necessary training to ensure this doesn't happen going forward. We pride ourselves on providing excellent customer service at every contact and I am sorry you did not receive the level of care we expect. We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us. Kind Regards, Erin Feefo Coordinator

Good Afternoon, Thank yo for taking the time to provide feedback. I am sorry to hear of the issues you have experienced in getting your certificate and disc. We pride ourselves on providing excellent customer service at every contact and I am sorry you did not receive the level of care we expect on this occasion. I had arranged for my colleague to contact you to ensure you had received your documents and answer any query you may have. I am happy to hear we were able resolve your issue. We are delighted that you chose to insure your car with AXA and we look forward to providing you with great customer service for years to come. Kind regards Erin Feefo Coordinator