Good Afternoon,
Thank you for taking time to provide your feedback. We are sorry to hear you were disappointed with your premium when purchasing your policy.
I can confirm that the price offered would have been the best we were able to offer simply based on the risk presented. Premiums are currently high across the insurance industry due to several factors, such as rising claims and a rise in the associated costs this year which has also had an impact on our pricing.
I can see on your policy as a first-time driver, you were offered an introductory bonus to assist in providing you with a great product and service at the best price. Each insurance year you complete claims free the no claims discount percentage of discount will increase.
Your policy is eligible for an online self-service account 'Myaxa' you can register for this service by visiting www.axani.co.uk and completing the registration steps. As your policy was purchased online your insurance documents are available for you to view and download.
I hope this helps to resolve your query; we appreciate you choosing Axa to insure your vehicle. Thank you for your custom.
Kind regards
Erin
Feefo Coordinator
