Good Afternoon,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal.
Unfortunately, due to an increase in claims and a rise in the associated costs there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customers’ needs.
Upon reviewing your policy, I can see you were speaking with a member of our team, who offered you our best available premium whilst ensuring your cover wasn't impacted.
We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year.
Kind regards
Erin
Feefo Coordinator
