AXA Insurance - Northern Ireland Reviews

Good Morning We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal. Unfortunately, due to an increase in claims and a rise in the associated costs there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customers’ needs. Upon reviewing your policy, I can see you were speaking with a member of our team, who offered you an additional discount of £61.15 to ensure you were offered our best available premium. We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year. Kind regards Erin Feefo Coordinator

Good Afternoon, Thank you for your feedback. I am sorry to hear of your recent experience. Upon reviewing your policies I can confirm the relevant communication had been issued on 22/09/2023. I apologise if these were not received. Unfortunately once a policy has been cancelled we are not able to reactivate it, I can confirm the team member you were speaking with was correct to assist you in obtaining a new policy. A new policy can differ in premium due to fluctuating rates of Insurance and different benefits and cover selected. I can see you have opted for an additional benefit on your new policy. Our staff always endeavour to provide the most competitive cover and quotation to suit our customers needs. My colleague applied a reduction of £76.29 via a multiproduct discount and the best price was offered. We appreciate your business and I would like to thank you for choosing AXA to insure your vehicle. Kind regards Erin Feefo Coordinator