AXA Insurance - Northern Ireland Reviews

Good Afternoon, I appreciate you taking the time to provide your feedback. I am sorry to hear of the impact your recent claims experience has had on you and would like to thank you for bringing this to my attention. At Axa we pride ourselves on providing excellent customer service and I am sorry you did not receive the level of care we expect. I have arranged for your claims handler to contact you as a matter of urgency to provide you with an update and discuss any concerns you have. We appreciate your custom, and I would like to thank you for renewing your policy with Axa. Kind regards Erin Feefo Coordinator

Good Afternoon, Thank you for your comment. I am sorry you were unhappy with your renewal premium. unfortunately, Insurance premiums across the industry have increased this year due to several reasons which include rising claims and a rise in the associated costs. We try to reduce these costs where possible for our customers while still providing a great product and service, and so our staff are happy to review policies to ensure the best premium has been provided. Upon reviewing your policy, I can see you had spoken with my colleague on 28/09/2023 who had managed to reduce your premium by €54.58 and can confirm the best price available was offered at this stage. I would like to thank you for renewing your policy this year, we appreciate your continued loyalty to Axa. Kind regards Erin Feefo Coordinator

Good Afternoon, Thank you for taking time to leave your feedback. I am sorry to hear you were unhappy with your renewal premium this year. Premiums are currently high across the industry due to several factors such as a rise in claims and an increase in the associated costs which has had an impact on premiums. We do try to minimise the cost of customers' premiums whilst still ensuring a great service and product to suit their needs. Upon reviewing your policy, I can see you have been a valued customer of ours for many years which I would like to personally thank you for, I can also confirm my colleague had provided you with the best quotation available when reducing the cost of your policy by €37.27 without impacting your cover. We appreciate your continued loyalty to AXA and would like to thank you for renewing your car with us. Kind regards Erin Feefo Coordinator