Good afternoon,
Thank you for your feedback.
We are very sorry to hear that you are unhappy with the level of service this year. We treat all our customers on their own merits, own driving experience and history. Long term customers have additional services which new customers can not avail of. Long term customers have access to AXA Plus and additional services on their policy applied free of charge. We add car hire plus, injury cover, driving other cars, motor rescue, legal and after 10 years of claims free driving with us we will apply lifetime protection all free of charge. We offer superior service the highest levels of customer care. We operate a 24/7 365 claims service also should you need this in any time of need.
I can confirm that the premium offered this year was the very best that we could offer. This is based on our sophisticated pricing models which allows us to offer the very best premium and rates. Our staff would always do their very best for you and I can confirm they have this year.
We would like to thank you for your continued loyalty to AXA and for renewing your policy with us. We look forward to being of service to you in the future.
Kind regards
Aodhán
Feefo Coordinator
