AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your recent experience and I apologise for the inconvenience caused. We are required to complete a series of underwriting questions when a new policy is incepted, however I apologise that this was carried out twice in this instance in order to purchase your policy. I have raised your feedback with the relevant team manager for further investigation and to provide any necessary training required to ensure this does not occur in future. Your feedback is very valuable and enables us to streamline our processes to make them more customer friendly. Unfortunately, we currently don't offer an online facility for commercial policies however I hope that this will be available in the near future. I am pleased to hear that our branch team member was able to assist you in completing your query and providing you with your policy documentation. We really appreciate your business, and I would like to thank you for choosing to insure your vehicle with Axa this year. Kind Regards, Emma Louise Axa Insurance

Good Morning, We appreciate you taking the time to leave feedback and I am sorry to hear you were unhappy with your renewal premium and recent experience. We pride ourselves on providing excellent customer service at every contact and I am sorry you did not receive the level of care we expect on this occasion. I have raised your feedback with the relevant team manager for further investigation and to provide any necessary training required to ensure this does not happen in the future. Unfortunately, we have seen higher than average insurance premiums across the industry this year, due to higher claims and rising associated costs among other factors. We try our best to minimise these increases while still offering a great product. I can see that you spoke to our team members regarding your renewal, and I can confirm that the best premium was offered for the year ahead while your cover was not impacted. We thank you for your custom and choosing to renew your policy with AXA this year. Kind regards, Erin Feefo Coordinator