AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to leave your feedback. I am sorry to hear you were unhappy with your renewal premiums this year. We have seen higher than average premiums across the insurance industry this year due to a number of contributing factors such as an increase in claims and a rise in the associated costs. We try our best to minimise increases in price while still providing a great product and service to suit our customers' needs. Upon reviewing your account, I can confirm you are currently receiving a multiproduct discount for having both your car and home policies with us. I can see you have renewed your motor policy with a member of our team for the year ahead and can confirm this was the best available premium including any amendments made to the policy throughout the year. We really value your custom, and I would like to thank you for insuring your vehicle with us again this year. Kind regards, Erin Feefo Coordinator

Good Afternoon, Thank you for taking the time to leave feedback. I apologise for the delay you experienced while trying to contact us. On occasion, we receive high call volumes into our contact centre which can sometimes lead to a delay. Our team try to answer your call as quickly as possible. We are currently in the process of training additional staff, and I hope this will reduce wait times going forward. Your feedback is very valuable and enables us to streamline our processes to make them more customer friendly. I have raised this with the relevant manager for further investigation and to provide any necessary training to the team member to ensure this does not occur in future. I am delighted to see you have renewed your policy again with us this year. We really appreciate your business, and I would like to thank you for your continued loyalty to Axa. Kind Regards, Emma Louise Axa Insurance