AXA Insurance - Northern Ireland Reviews

Good afternoon, We appreciate the time you have taken to leave your feedback. I am sorry to hear you were unhappy with your premium this year. Our Insurance premiums are impacted by several contributing factors, including an increase in claims and a rise in the associated costs. At Axa we try our best to offer the most competitive cover and quotation available. Upon review I can see that your premium reduced by £35.21 compared to last year. This was our best available price while ensuring your cover was not impacted. I can see you spoke with a member of our team who completed your requested amendments and your annual policy documents are available on your Myaxa account. Thank you for your continued loyalty to Axa and for renewing your policy with us this year. Kind regards Erin Feefo Coordinator

Good afternoon, Thank you for taking the time to leave your feedback. I am sorry to hear you were unhappy with your renewal premium and recent experience. At Axa, we try our best to minimise increases while still offering a great product to suit our customers' needs. Unfortunately, we are unable to guarantee a reduction in premium annually, due to general claims costs and inflation among other contributing factors. Upon reviewing your policy I can see you were speaking to our team member and I can confirm that the premium offered was the best available price for this year. We pride ourselves on providing excellent customer service at every point of contact and I am sorry if you did not receive the level of care that we expect on this occasion. I have raised your feedback with the relevant manager for further investigation and to provide any necessary training required to ensure this does not occur in future. We really appreciate your custom and I would like to thank you for renewing your policy this year. Kind regards Erin Feefo Coordinator