Good Morning,
We appreciate the time you have taken to provide feedback, I am sorry to hear you were unhappy with your premium.
Upon review, I can see we have received proof of your no claims bonus prior to joinging AXA and this is considered in your current no claims bonus. I have referred the letter head from a closed branch to the relevant department to ensure all branch details are correct.
Thank you for the positive comment regarding our service, we pride ourselves on providing excellent customer service at every contact and I'm delighted to hear you were happy with the level of care received.
We really appreciate your custom, I would like to thank you for your continued loyalty to Axa and for choosing to insure your vehicle with us.
Kind Regards,
Stacie
Axa Insurance