Good Morning,
Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your renewal premium.
Unfortunately, there has been an increase in premiums across the insurance industry this year due to a number of contributing factors, including an increase in claims and a rise in the associated costs. At Axa, we try our best to minimise these increases while still offering a great product and service to suit our customers' needs.
Upon review, I can see that you spoke with our team member who applied a discount to bring your premium to our best available price for this year, while ensuring your cover was not impacted.
We really appreciate your business, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us.
Kind Regards,
Emma Louise
Axa Insurance