AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your renewal premium this year. Unfortunately, due to an increase in claims and a rise in the associated costs among other contributing factors, there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customer's needs. I apologise for the difficulty encountered while you were trying to reach us. Our contact centre does encounter high call volumes on occasion which can sometimes lead to longer wait times. We are currently in the process of training additional staff, and I hope this will improve delay in any future contact to us. We really appreciate your custom, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us. Kind Regards, Emma Louise Axa Insurance

Good Afternoon, Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your renewal premium this year. Unfortunately, due to an increase in claims and a rise in the associated costs among other contributing factors, there has been an increase in premiums across the insurance industry this year. At Axa, we try our best to minimise the increases while still offering a great product and service to suit our customers' needs. Upon reviewing your policy, I can see that you spoke with a member of our team regarding your premium. I can confirm that the price offered was our best available for this year, while ensuring your cover was not impacted and included an increase in your level of cover to have your no claims bonus protected. We really appreciate your custom, and I would like to thank you for renewing your policy with us and for your continued loyalty to Axa. Kind Regards, Emma Louise Axa Insurance