AXA Insurance - Northern Ireland Reviews

Good Afternoon, Thank you for taking the time to provide feedback, I am sorry to hear you were unhappy with your renewal premium. Unfortunately, there has been an increase in premiums across the industry this year due to a number of contributing factors, including a rise in claims and an increase in the associated costs. At Axa, we try our best to minimise the increases while still offering a great product and service to suit our customers' needs. Upon reviewing your policy, I can see that you spoke with a member of our team who applied a discount to bring your premium to our best available price for this year, while ensuring your cover was not impacted. We really appreciate your business, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us. Kind Regards, Emma Louise Axa Insurance

Good Afternoon, Thank you for taking the time to provide feedback. I am sorry to hear of the poor experience you have encountered. Upon reviewing your account, I can see that you have been speaking with a member of our team today who has has completed the policy cancellation as requested and issued your required documents. I apologise for the issues that have occurred regarding your renewal. Your query is currently being investigated and once our review is complete, our team member will be in contact with you to discuss the final outcome. We appreciate your custom to date and your loyalty to Axa, I hope we can be of service to you in future. Kind Regards, Emma Louise Axa Insurance

Good Afternoon, We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your renewal premium this year. Unfortunately, due to an increase in claims and a rise in the associated costs among other contributing factors, there has been an increase in premiums across the insurance industry this year. At Axa, we try our best to minimise these increases while still offering a great product and service to suit our customer's needs. Upon reviewing your policy, I can see that your cover automatically renewed on 08/09/2023. This was our best available premium for the year ahead, while ensuring your cover was not impacted. We really appreciate your custom and continued loyalty to Axa, and I would like to thank you for renewing your policy with us again this year. Kind Regards, Emma Louise Axa Insurance

Good Morning, Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your recent experience. We pride ourselves on providing excellent customer service at every contact and I apologise if you did not receive the level of care we expect on this occasion. I have raised your feedback with the relevant manager for further investigation and to provide any necessary training required to ensure this does not occur in future. Upon reviewing your policy, I can see that you spoke to our team member regarding your renewal premium. I understand there was an amendment completed which contributed to a reduction in the price, and our agent was able to apply a further discount following review of your policy. We cannot guarantee a renewal discount annually, however our agents will always ensure the best premium and cover have been offered. We really appreciate your business, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us. Kind Regards, Emma Louise Axa Insurance