Good Afternoon,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal.
Upon reviewing your policy, I can see that you spoke with a member of our team regarding your annual premium, and I can confirm that the price offered was our best available premium for this year, while ensuring your cover was not impacted.
Unfortunately, due to a rise in claims and an increase in the associated costs among other contributing inflation factors, there has been an increase in premiums across the insurance industry this year. At Axa, we try our best to minimise these increases while still offering a great product and service to suit our customers' needs.
We really appreciate your custom, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us.
Kind Regards,
Emma Louise
Axa Insurance
