Good Afternoon,
Thank you for taking the time to provide feedback. I am sorry to hear you were unhappy with your recent experience.
We pride ourselves on providing excellent customer service at every contact and I apologise if you did not receive the level of care we expect on this occasion.
Your feedback is very valuable and enables us to streamline our processes to make them more customer friendly. I have raised your concerns with the relevant manager for further investigation and to provide any necessary training required to ensure this does not occur in future.
If you have any further queries, please don’t hesitate to contact us on 028 900 20104 and a member of our team will be happy to assist you.
We really appreciate your custom, and I would like to thank you for choosing to insure your vehicle with Axa.
Kind Regards,
Emma Louise
Axa Insurance
