Good Afternoon,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your renewal premium this year.
Unfortunately, there has been an increase in claims and a rise in the associated costs among other inflation factors which have contributed to higher premiums across the insurance industry this year. At Axa, we try our best to minimise these increases while still offering a great product and service to suit our customer's needs.
Upon review, I can see that you spoke with a member of our team, and I can confirm that the price offered was our best available premium for this year, while ensuring your cover was not impacted.
We really appreciate your custom and continued loyalty to Axa, and I would like to thank you for renewing your policy with us again this year.
Kind Regards,
Emma Louise
Axa Insurance
