Good Morning,
Thank you for taking the time to leave feedback, I am sorry to hear you were unhappy with your premium this year.
Unfortunately, due to an increase in claims and a rise in the associated costs among other contributing factors, there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customer's needs.
Upon review, I can see that you spoke with a member of our team, and I can confirm that the premium offered was our best available price for this year, while ensuring your cover was not impacted.
We really appreciate your custom, and I would like to thank you for your continued loyalty to Axa and for renewing your policy with us.
Kind Regards,
Emma Louise
Axa Insurance
