We really appreciate you taking the time to leave your feedback and thank you for your positive comments, about your recent contact.
Although we are sorry, that on a previous occasion, you were unhappy with the service from one of our providers.
I can assure you, that we take our service very seriously. All identified issues are fed-back to the relevant areas and used to help us improve.
I have reviewed your case, spoken to the provider and emailed you my contact details, so that we can discuss this case further, if you wish.
Many thanks.
Martin L