Good morning,
Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your renewal.
Unfortunately, there has been an increase in premiums across the insurance industry as a whole, due to several reasons including rising claims frequency and an increase in the associated costs such as materials and labour to name a few. At AXA we try our best to minimise these increases while still offering a great product and service to suit our customers’ needs.
We truly value all our customers new and returning and as a thank you for your loyalty, we provide an exclusive customer loyalty programme called 'AXA plus' which entitles our customers to a range of savings across a suite of leading retail partners. We offer excellent savings on holidays, ferry travel, fuel, lifestyle, and fashion. Full details are available at www.axani.co.uk/axaplus.
We appreciate your custom and continued support to AXA and I would like to take this opportunity to thank you for renewing with us.
Kind regards
Erin
Feefo Coordinator
