Good Afternoon,
Thank you for sharing your feedback; I am sorry to hear about your recent experience.
Since your policy was initiated online, your documents are accessible in your MYAXA account for downloading and printing. I can see that you have already downloaded a copy of your documents, but if you prefer, we can mail them to you upon request.
I have arranged to send a copy to you by post, and kindly ask that you allow 5 working days for delivery. Once you have submitted all requested documents, your annual documents will be made available. If you wish to have these documents sent by post, please indicate this when providing the requested documents.
Should you need further assistance, please feel free to reach out to our customer service team.
We are grateful that you have chosen AXA and are eager to continue providing excellent service for many years to come.
Kind regards
Erin
Feefo Coordinator
