Good Morning,
Thank you for taking the time to provide your feedback, I am sorry to hear you were unhappy with your renewal experience.
At AXA we pride ourselves on providing an excellent level of service and care to all our customers, I am sorry you did not receive the level of care we expect on this occasion. I have reached out to our staff team to investigate further and will update you directly.
I would like to assure you that the deletion of comments negative or positive must be done in adherence with Feefo's terms and conditions. A copy of which is available in the Email request for feedback or by visiting Feefo.com. Alternatively, I would be happy to discuss any concerns you may have directly.
We value your custom and I would like to thank you for renewing with AXA.
Kind regards
Erin
Feefo Coordinator
