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Birchall Tea Reviews

https://birchalltea.co.uk
Rated
Exceptional

We are an award-winning British tea company, specialising in single origin and blended black teas from East Africa.

Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

457

31

4

3

2

497

ratings over the past year

Displaying all 1,936 reviews
Trusted Customer
4 years ago
Date of purchase: 13/08/2020
I’m a regular customer of Birchall tea and will continue to be so. They provide a top quality product and service. Order delivered promptly.
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Barbara Cassidy
4 years ago
Date of purchase: 06/08/2020
What Barbara Cassidy said about Birchall Tea:
The taste of this tea is sublime. The product arrived without delay and the service is faultless
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Trusted Customer
4 years ago
Date of purchase: 11/08/2020
All good. Thank you very much.
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Trusted Customer
4 years ago
Date of purchase: 30/07/2020
Not happy with service at all. No email no update almost 2 weeks. Won't order any more, total frustration.
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Birchall Tea
Birchall Tea
4 years ago
We are sorry to hear this. To confirm, we received your order on Friday 31st July and dispatched the order on Monday 3rd August, with it leaving the UK on Tuesday 4th. Because your order was shipped to Malaysia, unfortunately the delay is beyond our control as there are severe delays with international mail in Malaysia - something we cannot change due to the current pandemic. As discussed privately, we will of course issue a full refund if the order is not received in the next 7 days. We hope you understand the situation and that the delay is beyond our control.
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Birchall Tea
Birchall Tea
4 years ago
Dear CustomerWe trust that our resolution to this issue has been to your satisfaction. Kind regards Birchall Customer Services Team
Trusted Customer
4 years ago
I have got my tea thanks for resolving the matter.
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Trusted Customer
4 years ago
Date of purchase: 11/08/2020
The order was processed very efficiently, and the items arrived speedily and in good condition.
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Trusted Customer
4 years ago
Date of purchase: 11/08/2020
The best decaf tea ever
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NA
Nosheen Arian
4 years ago
Date of purchase: 03/08/2020
What Nosheen Arian said about Birchall Tea:
The great rift decaf is absolutely perfect. Just can’t tell it’s decaf. Best decaf tea
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Brenda Harris
Banner Elk
4 years ago
Date of purchase: 11/08/2020
What Brenda Harris said about Birchall Tea:
I fell in love with Birchall tea while staying in London. Ordering online is very easy and shipping to USA is quick and not expensive.
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Juan Carlos Valverde
4 years ago
Date of purchase: 03/08/2020
What Juan Carlos Valverde said about Birchall Tea:
The website is pleasant and easy to navigate. I am thankful that you delivery to Mexico!! However, the delivery took three months
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Birchall Tea
Birchall Tea
4 years ago
Dear CustomerMany thanks for your comments. We believe you are referring to your order placed with us on the 7th April. This was despatched from our warehouse on the very same day, 7th April. On checking the Royal Mail tracking I can see that your parcel did not leave the Worldwide Distribution Centre at Heathrow Airport until 23rd May. Unfortunately, the circumstances for the delay are beyond our control and was due to the COVID-19 Pandemic. Your order placed with us on the 4th August was despatched from our warehouse on the same day, 4th August. On checking the Royal Mail tracking, the parcel arrived in Mexico on the 12th August and therefore should be delivered to you very soon and the issues with shipments to Mexico have clearly now been resolved. Many thanks for purchasing Birchall tea and we hope that you continue to enjoy our teas in the future. Best wishes, Birchall Customer Services Team.
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Devyani Parihar
4 years ago
Date of purchase: 04/08/2020
What Devyani Parihar said about Birchall Tea:
Shipped the order on time. Teas look fresh.
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About Birchall Tea
Birchall is a family-owned tea company, based in London, with roots in the trade dating back over 140 years. The company specialises in single origin and blended black teas from East Africa and its Fairtrade and Rainforest Alliance Certified teas are served daily on every major high street across the UK. Since 2011, Birchall has won 56 gold star awards at The Guild of Fine Food’s Great Taste Awards and its signature Great Rift Breakfast Tea has received honours for 9 consecutive years.
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020 8699 0511
54 Willow Way, London, SE26 4QP, United Kingdom
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About Birchall Tea
Birchall is a family-owned tea company, based in London, with roots in the trade dating back over 140 years. The company specialises in single origin and blended black teas from East Africa and its Fairtrade and Rainforest Alliance Certified teas are served daily on every major high street across the UK. Since 2011, Birchall has won 56 gold star awards at The Guild of Fine Food’s Great Taste Awards and its signature Great Rift Breakfast Tea has received honours for 9 consecutive years.