Dear John,
I am so very sorry to hear about the service you have received. This is most unusual, as we believe it is very important to maintain a high level of customer service which involves good communication with our customers, and I am very sorry that you did not receive this. We offer several ways for customers to get in touch with us. Our number is displayed on our website in the top left corner, along with a live chat function, and access to our social media pages. Please do not hesitate to get in touch with us if you have any further questions- our live chat service is available Monday- Friday 9am- 5pm which guarantees an instant response.
Apologies and best wishes,
Emma@ Bloom