Hi Matt - really glad you enjoy the products, but I am concerned about your customer service experience. Would you mind checking your junk mail for us please as the online order management system automatically sends out the order confirmation and dispatch confirmation, when it is your first order, sometimes it goes into junk mail.We also are on hand 7 days a week via live chat and email and we have telephone support on 01234 988420, Monday - Friday 09:00 - 17:00.We dispatch orders at 14:00 every day, so if a customer orders by 13:00 it will be dispatched the very same day.
Kind Regards,
BMB