Dear Mr Ahmed, I am really disappointed to read this feedback, and I am sorry we have not met your expectations.
As such I have looked into this in great detail and had a meeting with our representative. All our representative always carry samples to their appointments, however, I understand you were not present when our representative visited your property and as such he was unable to show you the product and details. Brackenwood has an extensive showroom in Basingstoke with all our products on display and I apologise that this wasn’t explained to you.