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Brackenwood Windows Ltd Reviews

https://brackenwood.com
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Brackenwood Windows Ltd is no longer an active Feefo customer
Displaying all 439 reviews
NJ
NJ
Hook
5 years ago
Date of purchase: 04/06/2018
What NJ said about Brackenwood Windows Ltd:
Terrible! Given quote kept on changing on and on. 1st attempt to install-broken door frame delivered, wrong side of frame painted. 2nd attempt-scratches all over the door. Poor poor service, difficult
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Helen
Brackenwood Windows Ltd
5 years ago
Dear Mr Simas,Please accept my sincere apologies that you have found our service below what you expected, I am sorry that we have frustrated and annoyed you. You are an extremely valued customer, and as you know from your earlier dealing with us, generally we get it right. However, on this occasion we have not met your expectation and again I apologise. I am glad that you found the fitters good and I will address the issues you have raised where you feel that we let you down; I will personally contact you to discuss these areas, this will help me to identify improvements and avoid disappointing you and others in the future. Thank you for taking the time to share your thoughts with me.Sincerely.Allan Forbes - CEO
NJ
NJ
5 years ago
Thank you for Allan Forbes to react to this as well as Neil, installations manager. Appreciate you guys trying to resolve this situation and I think that is all that matters in customer service. It is not the product that will attract most customers but exceptional customer experience. Thank you for sorting this out and offering some help and listening to feedback on improvements required. Hope business is going to see loads of success and I am sure it will if you continue with customer service I have been provided by Allan. All the best
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MT
Mr and Mrs Taylor
5 years ago
Date of purchase: 12/08/2019
What Mr and Mrs Taylor said about Brackenwood Windows Ltd:
Were clean and tidy polite and diligent in their work. Did not damage the existing decor and cleaned up after themselves.
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Trusted Customer
5 years ago
Date of purchase: 12/08/2019
Previous customer experience led me to get Brackenwood to quote on our new home renovations. They beat other quotes by far, quick response to our needs and requests. Felt like we had all the informati
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MI
Mr and Mrs Irvine
5 years ago
Date of purchase: 05/08/2019
What Mr and Mrs Irvine said about Brackenwood Windows Ltd:
Good service from beginning to end. Honest Helpful salesman, Efficient project management & Prompt Delivery. We Identified issue on the 1st day of installation that was rectified the next day.
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Trusted Customer
5 years ago
Date of purchase: 08/11/2018
Closer supervison of installation teams needed! From our experience the sales team / office provide good communication with the Client to understand what is required, but this wasn't followed through
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Trusted Customer
5 years ago
Date of purchase: 04/07/2019
We found the service offered by Brackenwood excellent from start to finish. No pushy sales people and fitters were excellent, such a refreshing change from usual glazing companies.
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Trusted Customer
5 years ago
Date of purchase: 25/07/2019
All good except the fitter left some pink patches on our drive owing to his glue gun going wrong he came back and cleaned the wall and carpet but the drive patches won't wash off
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MP
Mr and Mrs Panshikar
5 years ago
Date of purchase: 12/07/2019
What Mr and Mrs Panshikar said about Brackenwood Windows Ltd:
Professional service, friendly team Particularly the installation team were of the best level of expertise & very professional Promptness in time schedule, no delays, work completed to high standard
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MD
Mr and Mrs Dixon
Basingstoke
5 years ago
Date of purchase: 27/07/2019
What Mr and Mrs Dixon said about Brackenwood Windows Ltd:
Would highly recommend Brackenwood. Luke is a fantastic salesman who explained everything fully and did not pressurise for a sale. The fitting team had a difficult job installing a new door onto an ol
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MF
Mr and Mrs Freeman
5 years ago
Date of purchase: 24/07/2019
What Mr and Mrs Freeman said about Brackenwood Windows Ltd:
Absolutely thrilled highly recommend them.
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About Brackenwood Windows Ltd
As designers and installers of top quality replacement windows and doors since 1987, Brackenwood has over 28 years of carrying out first class installations. The wealth of experience we’ve built up over this time means that you can be sure we have both the commercial stability and the in-depth experience you need when it comes to making an investment in your home or business.
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01256 843 988
Brackenwood House, Kimbell Road, Basingstoke, Hampshire, RG22 4AT, United Kingdom
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About Brackenwood Windows Ltd
As designers and installers of top quality replacement windows and doors since 1987, Brackenwood has over 28 years of carrying out first class installations. The wealth of experience we’ve built up over this time means that you can be sure we have both the commercial stability and the in-depth experience you need when it comes to making an investment in your home or business.