I’m truly sorry to hear about your recent experience and that our product didn’t meet your expectations. We understand that it’s frustrating when a product turns out to be heavier than anticipated.
Unfortunately, as outlined in our Terms and Conditions, we do not offer free returns. However, you’re welcome to use the return method that is most cost-effective and convenient for you.
We also apologize for any lapses in communication and the inconvenience you’ve faced. We strive to provide excellent customer service, and it’s clear we fell short in this instance. I will escalate your feedback to our team to ensure better handling of such issues in the future. Kind regards, Cristina
