Telegraph Shop Reviews

John, thank you for your excellent review towards the very efficient and prompt delivery of your order. I cannot wait to share you short but very sweet feedback with our hard working team who makes all this possible. Kind regards, Hannah, Customer Care Team

I’m truly sorry to hear that your recent experience with us did not meet your expectations. We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience caused. Regarding your return, while we do not offer free returns as per our policy, we do provide an option for home collection at a cost of £30. However, we understand that this may not be the most economical choice for you. As you mentioned, you were able to return the item at a cost of £9, which is perfectly acceptable according to our return policy. We regret that the promised follow-up from our supervisor did not occur and will review this internally to ensure it doesn’t happen again. Your feedback is invaluable, and we will use it to improve our service. If you need further assistance or if there's anything else we can do to resolve this, please contact us directly. We hope to have the opportunity to restore your confidence in our company. Kind regards, Cristina

Thank you for your kind 5 star review. We are pleased to hear the order arrived promptly. Kindest regards, Meg. The Telegraph Shop.

Good afternoon. Thank you so much for your review and letting us know how happy you are with your order. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback. Thank you for your kind words and business. Best wishes, Clare.

We are so sorry to learn of your disappointment towards the product you have received and thank you for bringing the issue to our attention. I am pleased to confirm this is not a known issue however appreciate your feedback and will ensure this is sent to the relevant department. Kind regards, Hannah, Customer Care

We are so sorry to see you have not received the best service experience with your order. Our team work so hard to ensure we provide an excellent service and are saddened to see your rating towards this. If you have time, we would love to know how this can be improved going forward. Kind regards, Hannah, Customer Care

Thank you for your 5 star review. We are thrilled to hear that you had a great experience with us. Kind regards, Cristina, Telegraph Shop Customer Care Team

Thank you for your review. It is great to hear that you were happy with the service received. Kind Regards, Amy, Telegraph Shop Customer Care

Thank you for your review. Kind regards, Cristina, Telegraph Shop Customer Care Team

Thank you for your review. It is great to hear that you are happy with the order received. Kind Regards, Amy, Telegraph Shop Customer Care