We are thrilled to learn your order was processed all ok however so sorry to hear you were not pleased with the table and chairs received. I have contacted you directly this afternoon and hope we can look further into this for you. Kind regards, Hannah, Customer Care Team
Product reviews
I would not recommend this product as it is made of "Horrid Plastic".
I needed to cut out bits of plastic to complete the rose pattern as the plastic obviously hadn't come out of the mould correctly.
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Hannah L
Telegraph Shop
2 months ago
We are so sorry to hear your items have arrived in this way and are keen to ensure this is investigated further. I have popped you an email across and hope we can work together on the best outcome. Kind regards, Hannah, Customer Care Team
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Trusted Customer
2 months ago
Date of purchase: 23/05/2024
Still awaiting refund
Megan
Telegraph Shop
2 months ago
It takes 3-5 working days for refunds to be returned to the account used to make payment. Kindest regards, Meg. The Telegraph Shop.
Product reviews
I have returned item and still awaiting refund.
Megan
Telegraph Shop
2 months ago
We can confirm our team have processed a refund for the order. Please be advised it can take up to 5 working days for the payment to be returned to your account. Kindest regards, Meg. The Telegraph Shop.
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Trusted Customer
3 months ago
Date of purchase: 12/05/2024
As described
Hannah L
Telegraph Shop
2 months ago
Thank you so much for your excellent review towards the good value order received and appreciate the 5* ration your have shared with us today. Kind regards, Hannah, Customer Care Team
Product reviews
I was bit apprehensive given the low price but delighted when it arrived. Looks very smart and works fine.
Hannah L
Telegraph Shop
2 months ago
Oh the Garden Clock and Weather Station is one of my favourites and so pleased you like this as much as we do! Your review has been a joy to read, thank you. Kind regards, Hannah, Customer Care Team
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Trusted Customer
3 months ago
Date of purchase: 10/05/2024
Goods arrived on time and well packed.
Hannah L
Telegraph Shop
2 months ago
YES! It sounds like our hard work is paying off and so pleased your goods arrived on time and well packed. Your review is a like a breath of fresh air this Tuesday morning, thank you! Kind regards, Hannah, Customer Care Team
Product reviews
The chainsaw arrived on time and looks to be of good quality but we haven't got round to using it yet! However I was very disappointed to have made the purchase 'on offer' with stocks selling fast onl
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Hannah L
Telegraph Shop
2 months ago
We are thrilled to hear you were happy with the arrival and good quality of your Garden Gear 20V Telescopic Chainsaw and can't thank you enough for your excellent review on this. We are sorry however, to learn the item was reduced shortly after your purchase. Unfortunately there is no way of telling when this can occur but do appreciate the frustration caused and apologise for this. Kind regards, Hannah, Customer Care Team
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Trusted Customer
3 months ago
Date of purchase: 07/05/2024
Good communication and speedy delivery
Hannah L
Telegraph Shop
2 months ago
Thank you so much for your excellent review towards the reliable delivery and good communication. It is great to hear our hard work has been achieved with your order and appreciate your wonderful feedback on this. Kind regards, Hannah, Customer Care Team
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Trusted Customer
3 months ago
Date of purchase: 07/05/2024
First class, timely delivery, well packaged 😁
Hannah L
Telegraph Shop
2 months ago
YES! Your review has been a joy to read and thank you for sharing your positive feedback on the first class, timely delivery and well packaged order you have received. Kind regards, Hannah, Customer Care Team
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Trusted Customer
3 months ago
Date of purchase: 21/04/2024
Very poor, all fixings were missing, sent a couple of messages, still had no response from Telegraph.
Amy
Telegraph Shop
3 months ago
We can see that we did receive your message and your spare parts are showing as delivered at the beginning of May. We were unaware of any issues with the spare parts and we can only apologise for this. If you are unable to locate the spare fixings please do get back in touch with our customer service team who will be happy to help. Kind Regards, Amy, Telegraph Customer Care
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Trusted Customer
3 months ago
Date of purchase: 20/04/2024
Goods arrived on schedule and online ordering easy
Amy
Telegraph Shop
3 months ago
Thank you for your review. It is great to hear that you were happy with the deliver of your order and that you found the ordering process easy. We appreciate your feedback. Kind Regards, Amy, Telegraph Shop Customer Care
Product reviews
Table rickety and chairs uncomfortable
Amy
Telegraph Shop
3 months ago
Thank you for your review. We are sorry to hear that you have found the table and chair set slightly uncomfortable. We appreciate your feedback. Kind Regards, Amy, Telegraph Shop Customer Care
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LT
Lisa Taylor
Shropshire
4 months ago
Date of purchase: 05/04/2024
What Lisa Taylor said about Telegraph Shop:
Have purchased from the Telegraph shop on previous occasions and never had any problems. Items have always arrived by the given delivery date.
Megan
Telegraph Shop
4 months ago
HI Lisa. Thank you for your lovely review. I am pleased you have been happy with the products received from us. Thank you for your custom and for taking the time to share your positive experience with us, it’s much appreciated by the whole team.
Kind regards, Megs
Product reviews
We purchased this to plant strawberries in. It extremely well made and easy to assemble. Originally it was going to be placed in an allotment, but because it looks so nice we are keeping it in the gar
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Megan
Telegraph Shop
4 months ago
Thank you for your fantastic feedback on the Garden Grow planter Lisa we really appreciate it! Kind regards, Megs
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Trusted Customer
4 months ago
Date of purchase: 17/04/2024
Naomi
Telegraph Shop
4 months ago
Thank you for leaving your positive review. We do value your feedback. Kindest regards, Naomi, Telegraph Shop Customer Care.
Product reviews
Sturdy and well made… can be used as a seat or a kneeler. Pleased with purchase.
Naomi
Telegraph Shop
4 months ago
It is great to hear you are pleased with the Garden Gear Garden Kneeler. I hope you find it a useful product in your garden and we appreciate your comments. Kindest regards, Naomi, Telegraph Shop Customer Care.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.