How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Trusted Customer

5 days ago

Date of purchase: 18/08/2024

I was impressed by price. Website and delivery. All went well. However the assembly of the shed putting screws in at an angle to fix the floor together. The qty of the overlapped pieces is poor. In

...

Read all

Amy Hallam

Waltons

3 days ago

Hi, Thank you for your feedback! I am very sorry to see there have been some issues with your building! Please get in touch with the customer service team to discuss further and come to a resolution!

Product reviews

0

Trusted Customer

6 days ago

Date of purchase: 07/08/2024

Good service even when the part was damaged it was sorted very quickly.

Product reviews

Didn't realize the difference in the wood. You class it as a 6x8 but it is not. Had to rejig my frame for the base due to difference in size. My first shed I got was far better. As it came in many pie

...

Read all

Overall how do you feel about the quality of your building? : Good

Amy Hallam

Waltons

3 days ago

Hi, Thank you for your feedback. The size listed, is for the overall building, not the base, though all specifications are available on the website. If you do have any issues with the building itself, please get in touch with the team!

0

Trusted Customer

6 days ago

Date of purchase: 13/08/2024

Excellent answer phone calls promptly

Waltons Garden Buildings

Waltons

3 days ago

Thank you for taking the time to leave us a review Your feedback is much appreciated by us all Please send us any images of your completed building to reviews@waltons.co.uk We would love to see your finished item!

Product reviews

Brilliant solid gazebo, recommend having company to assemble (unless you're a builder /carpenter some screws 9 inches) the 2. man team were excellent

Overall how do you feel about the quality of your building? : Exceptional

Waltons Garden Buildings

Waltons

3 days ago

Thank you for taking the time to leave us a review Your feedback is much appreciated by us all Please send us any images of your completed building to reviews@waltons.co.uk We would love to see your finished item!

Brilliant team recommend company to assemble it's a solid construction with lots of wood pieces

Overall how do you feel about the quality of your building? : Exceptional

Waltons Garden Buildings

Waltons

3 days ago

Thank you for taking the time to leave us a review Your feedback is much appreciated by us all Please send us any images of your completed building to reviews@waltons.co.uk We would love to see your finished item!

0

Trusted Customer

6 days ago

Date of purchase: 03/07/2024

We love the garden room we bought from Walton’s, we’re looking forward to many years spent working in there and enjoying our garden even more as a result.

Product reviews

0

Trusted Customer

7 days ago

Date of purchase: 05/08/2024

Excellent service from phone desk to delivery team keeping us informed

Product reviews

0

Trusted Customer

8 days ago

Date of purchase: 05/08/2024

Excellent Delivered on time

Waltons Garden Buildings

Waltons

3 days ago

Thank you for your great review! Please send us any images of your completed building to reviews@waltons.co.uk We would love to see your finished item!

Product reviews

0

Trusted Customer

8 days ago

Date of purchase: 30/07/2024

Can't fault the service, was kept informed all the way from ordering to delivery. Delivery driver was very helpful and on time, even helped to carry to our bungalow.

Product reviews

0

Trusted Customer

8 days ago

Date of purchase: 31/07/2024

I wanted to place the order online but in the end had to phone up to place the order. I was told that I could pick a delivery date online but this was not the case. I was also told that customer care

...

Read all

Product reviews

Once built it is very strong and sturdy. The instructions could have been a bit clearer. Some of the holes did not line up and needed drilling. Where the holes had been punched the punch had not gone

...

Read all

Overall how do you feel about the quality of your building? : Excellent

Amy Hallam

Waltons

3 days ago

Hi, Thank you for your feedback. If you did need any help, please contact the customer service team!

0

Trusted Customer

9 days ago

Date of purchase: 09/07/2024

Always polite and helpful but the process is not particularly quick and I found it quite frustrating at times. Did not like the ticket system.

Amy Hallam

Waltons

3 days ago

Hi, Thank you for your feedback. I am very sorry you found the system frustrating, but please do get in touch if you need anything else!

Product reviews

0

Trusted Customer

10 days ago

Date of purchase: 05/08/2024

Having been told that missing pieces would be dispatched straight away & clearly they were not.

Amy Hallam

Waltons

3 days ago

Hi, Thank you for your feedback. I can see the parts have now been delivered, but if you did need anything else, please do not hesitate to contact us!

Product reviews

0

Waltons Reviews

8 x 6 Value Overlap Single Door Apex Windowless Wooden ShedI was impressed by price. Website and delivery. All went well. However the assembly of the shed putting screws in at an angle to fix the floor togeth...More reviews of this product (29)View product website

6 x 8 Value Overlap Reverse Apex Single Door Wooden ShedDidn't realize the difference in the wood. You class it as a 6x8 but it is not. Had to rejig my frame for the base due to difference in size. My first...More reviews of this product (47)View product website

3m x 3m Pressure Treated Gazebo With Framed RailsBrilliant solid gazebo, recommend having company to assemble (unless you're a builder /carpenter some screws 9 inches) the 2. man team were excellent...More reviews of this product (1)View product website

Home InstallationBrilliant team recommend company to assemble it's a solid construction with lots of wood piecesMore reviews of this product (14)View product website

3m x 3m Insulated Garden RoomReally happy with our 3x3 garden room, we’ve just finished painting it the Anthracite grey and it’s looking beautiful! Delaney at Waltons was really h...More reviews of this product (1)View product website

Elite Timber Base with Ground Screws - Base Installation IncludedOur timber base was built in a morning and the guys constructing it were really friendly and efficient.More reviews of this product (1)View product website

Barrentine Wood Preserver - 5L TinMore reviews of this product (5)View product website

14 x 6 Maine Summerhouse with Side ShedEasy purchase with excellent customer service throughout Lads who built shed quick and efficient keeping myself informed before and during installati...More reviews of this product (19)View product website

Ready Painted and Installed at HomeMore reviews of this product (2)View product website

6 x 4 Shiplap Pent ShedMore reviews of this product (20)View product website

Protek Wood Stain & Protector 5L - Pale SageGreat product, goes on easy, would recommend an least 3 coats.More reviews of this product (4)View product website

6 x 4 Shiplap Pent ShedFor the price this shed is great value. I can't fault customer service, was kept informed what was happening with the order. Delivery driver arrived...More reviews of this product (20)View product website

Absco Premier 7' 5 x 5 Dark Grey Reverse Apex Metal ShedOnce built it is very strong and sturdy. The instructions could have been a bit clearer. Some of the holes did not line up and needed drilling. Where ...More reviews of this product (4)View product website

Metal Shed Anchor Kit (x1)More reviews of this product (9)View product website

6 x 8 Premium Sussex SummerhouseI am really pleased with my summerhouse. It looks great and appears to be strong and well made. The 2 man team who installed it were amazing and ultra...More reviews of this product (10)View product website

Home InstallationUltra efficient, knowledgeable and hard working. They did a great job. However, be warned - they do start very early in the morning!...More reviews of this product (12)View product website

Flat Top Garden Archtook delivery on a Monday on Tuesday opened package & found that 4 pieces were missing ( item No 5 ) phone up & was told pieces would be dispatched th...More reviews of this product (14)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?