Curvy Kate Reviews

Hi there, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us fell short of your expectations. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus any handling fees - and not something we as a company charge, or obtain profit from. All items imported into Canada, that are valued over $20 CAD will have COD charges applied and the recipient will be instructed to make a payment upon collection or delivery of the parcel. When it comes to customs and other fees, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 If you have any further questions or concerns, please do not hesitate to reach out to us at support@curvykate.com where a member of the team would be happy to help. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your delivery experience this time and disappointed by the charges that you had to pay. For shipments to countries outside the UK & EU, customers may be liable for additional duty/tax and/or charges depending on the customs authorities and the types and total value of goods you are purchasing. These regulations are specific to each individual destination country, and are not something we, as a company, charge or receive. When it comes to customs and fees, we do have the following stated on our website, as well as being highlighted at the checkout stage: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 We are sorry for any disappointment caused and please do not hesitate to get in touch at support@curvykate.com if you wish to discuss further. A member of the team would be happy to help. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us fell short of your expectations. We take all feedback seriously, and we're committed to making things right. Please do not hesitate to contact us directly at support@curvykate.com so that we can discuss the issue in more detail and work towards a resolution? We value your business and want to ensure that you're satisfied with your experience. Thank you again for your feedback. Best Wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your review. We are sorry to hear that you are unhappy with your delivery experience and disappointed by the charges that you had to pay. We're afraid that it is outlined on our website that our office and warehouse is located in the UK, and is where all orders are shipped from. For shipments to countries outside the UK & EU, customers may be liable for additional duty/tax and/or charges depending on the customs authorities and the types and total value of goods you are purchasing. These charges are not something we, as a company, charge or receive. These regulations are specific to each individual destination country, and unfortunately, we do not have access to this information. We are sorry for any disappointment caused and please do not hesitate to get in touch with the team at support@curvykate.com if we can be of any further support. Best wishes, The Curvy Kate Team

Hi there, Thank you so much for sharing your experience with us! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Best wishes, The Curvy Kate Team

Hi there, We appreciate your feedback and are delighted to hear that you are happy with our service. Our team works hard to ensure that our customers receive the best possible experience, and it's always gratifying to receive positive feedback. Thank you for choosing our company and for taking the time to share your experience with others. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your honest review. I’m sorry to hear that the sizing wasn’t quite right for you this time and for any disappointment this has caused. Regrettably we are unable to offer international prepaid postage labels at this time, as we don't currently have the facility to provide this to our overseas customers. More details on international returns can be found on our website here: https://ca.curvykate.com/pages/returns I'm sorry to hear that your order incurred some unexpected customs fees, for countries outside the UK and EU, depending on the customs authorities, you may be liable for paying additional duty/tax and this is dependant on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country. It may be worthwhile checking with your local Customs what are the current regulations as we do not have sadly access to this information. When it comes to customs and fees, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do reach out to us if you need any further support at support@curvykate.com or via chat and we will be happy to assist. Best wishes, The Curvy Kate Team

Hi there, We are so thrilled to hear that you are happy with your purchases! Our sincere apologies, the COD (cash on delivery) charges are not something we, as a company, charge or receive. These charges are set by Canada customs and are paid via Canada Post, along with any Landmark Global handling fee that only occurs when there are outstanding customs charges.For any items imported into Canada with a value over $20 CAD, COD charges will be applied, and the recipient will be asked to make the payment upon collection or delivery of the parcel. When it comes to customs and fees, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 If you have any further questions or concerns, please feel free to reach out at support@curvykate.com. We are here to assist you in any way we can. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to leave us such a great review! We are thrilled to hear that you had a positive experience with our company and that our service met your expectations. We value your business and hope to continue serving you in the future. Best wishes, The Curvy Kate Team

Hi there, Thank you for your feedback. Our sincerest apologies, the COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the Landmark Global handling fee. If you would like to avoid handling fees, you can request from the broker forms to do it yourself with Canadian customs, however, please note, a customs broker will check the commodity codes (every product on the planet has a unique individual code) that are then used to prepare the customs documentation. The customs broker is electronically registered with customs, speeding up communications, and sorting it out on your behalf as getting the customs documentation wrong can mean goods are held up, or even confiscated. Apologies for any inconvenience this may cause you. Best Wishes, Curvy Kate Team