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Rated
Excellent

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service
4.4
/5
Product
4.6
/5

5

4

3

2

1

3,010

252

144

100

340

3,846

ratings over the past year

Displaying all 34,265 reviews
Trusted Customer
7 hours ago
Date of purchase: 11/09/2024
Fast delivery 48hrs but would prefer to pay just normal postage and have delivered in a few days
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Trusted Customer
7 hours ago
Date of purchase: 08/09/2024
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JC
JCL
Kent
8 hours ago
Date of purchase: 10/09/2024
What JCL said about cardfactory:
Ordered online but was straightforward and email communication was clear and precise
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Trusted Customer
17 hours ago
Date of purchase: 07/09/2024
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Aimee
cardfactory
16 hours ago
Thank you for leaving a positive review following your recent experience with Card Factory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.
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NA
Nardia Alder
1 day ago
Date of purchase: 07/09/2024
What Nardia Alder said about cardfactory:
Great service & great value
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Aimee
cardfactory
16 hours ago
Thank you for leaving a positive review following your recent experience with Card Factory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.
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JJ
Jane Johnston
Llandrindod Wells
1 day ago
Date of purchase: 11/09/2024
What Jane Johnston said about cardfactory:
No card delivered
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Aimee
cardfactory
16 hours ago
Thank you for your review. We are sorry to hear you are yet to receive your Card Factory order. Please may we ask that you contact our Customer Service Team on cfonline@cardfactory.co.uk with the subject matter 'Feefo Review - Awaiting Order' and we will look further into this.
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Trusted Customer
1 day ago
Date of purchase: 08/09/2024
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Aimee
cardfactory
16 hours ago
Thank you for your review. We are sorry to hear your order has arrived with damaged goods. For us to investigate this matter further please may we ask that images of the damaged item/s are sent to our Customer Service Team on cfonline@cardfactory.co.uk including any damaged packaging. These images will be used to highlight any packing or courier errors which can address with the relevant party.
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Trusted Customer
1 day ago
Date of purchase: 11/09/2024
Great service
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Aimee
cardfactory
16 hours ago
Thank you for leaving a positive review following your recent experience with Card Factory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.
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Trusted Customer
1 day ago
Date of purchase: 10/09/2024
Excellent. Love the offers on cards. Makes cards afgordable to everyone. Very good quality and fast delivery even at second class.
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Aimee
cardfactory
16 hours ago
Thank you for leaving a positive review following your recent experience with Card Factory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.
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Trusted Customer
1 day ago
Date of purchase: 10/09/2024
Great service and easy to order.
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Aimee
cardfactory
16 hours ago
Thank you for leaving a positive review following your recent experience with Card Factory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets