cardfactory Reviews

Thank you for your feedback. I am very sorry that you are still being emailed by us. It does take 2 weeks for the emails to stop getting sent to you completely. I apologise for the inconvenience this may have caused. I have also passed your details on to our marketing team to have you removed from the mailing list as soon as possible. I hope you order with us again and we can provide a better experience for you. 

Thank you for your feedback. I am very sorry for the issues you have had with this order. As this item was sent with Royal Mail we have to follow their terms and conditions and allow 10 working days before we can process a refund or replacement. I am sorry that the item did not come during this time. I can see after the 10 working days we had reordered the missing item for you with 1st class delivery. I apologise for the inconvenience that was caused due to the missing item, and the delay in getting it to you. 

As a good will gesture we have refunded you 20% of this order, and hope if you order with us again we can provide you with better service.

Thank you for the great feedback on your personalised gifts. We’re really happy that you like them! We are always expanding our range so be sure to keep checking for new products! Look forward to your continued custom with card factory, and we promise to keep giving you great products and great service!