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Cast Iron Radiators 4u Reviews

https://www.castironradiators4u.co.uk
Rated
Exceptional

Part of the Radiators 4u group, we offer a huge range of cast iron radiators at excellent prices.

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

23

1

0

1

0

25

ratings over the past year

Displaying all 271 reviews
Trusted Customer
5 years ago
Date of purchase: 30/11/2018
excellent overall with quick relies to any email questions. Disappointed that my first choice of style was unavailable from the manufacturer but happy with replacement. Waiting in all day for delivery
...
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

In relation to your delivery comments: We do fully understand the challenges with the all-day delivery service and are aware that the pallet companies are behind the times and communication could be better.

This is something we are continuously working on with our vendors and their carriers but due to the carrier companies being third parties we have little control over how the delivery works.

I would like to thank you for your positive comments and we are glad you are happy with the product.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager
Product reviews

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GD
Gayle Davis
5 years ago
Date of purchase: 30/11/2018
What Gayle Davis said about Cast Iron Radiators 4u:
Can't fault either the produce or the service. Having driven myself *mad* shopping around the whole internet for narrow cast iron radiators, I found a fantastic range of products here, fair prices and
...
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in. Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager
Product reviews

0
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DB
Derek Barclay
5 years ago
Date of purchase: 15/11/2018
What Derek Barclay said about Cast Iron Radiators 4u:
I was told 21 days delivery but it will be 34 days if it arrives on 19.12.18.Staff have been very friendly but I’ve had to rebook plumber.If it’s going to take 34 days just tell the truth
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Laura
Cast Iron Radiators 4u
5 years ago
Hello Derek

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.

We can see that the lead time we advised on the Bespoke Order Confirmation did give a lead time of 21 working days not 21 days, we feel this is where the confusion has arisen.

I would like to thank you for your positive comments about the team at Cast Iron Radiators 4U it was a pleasure to speak with you, I can confirm your delivery will be with you on 20/12/18 as requested.

Again, thank you for your feedback & sorry for any inconvenience caused.

Laura Hazzard
Customer Service Manager

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Trusted Customer
5 years ago
Date of purchase: 16/11/2018
SPEEDY RESPONSE TIME .PLUS QUALITY GOODS
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard
Customer Service Manager
Product reviews

0
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KW
Katrina Williams
5 years ago
Date of purchase: 14/11/2018
What Katrina Williams said about Cast Iron Radiators 4u:
Very helpful team, really pleased with my cast iron radiator.
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard
Customer Service Manager
0
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MH
Martin Holland
5 years ago
Date of purchase: 07/11/2018
What Martin Holland said about Cast Iron Radiators 4u:
Post purchase very good but initial phone calls and response poor as had to chase them.
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.

I am very sorry that you had to chase your quotation, we do aim to deal with all quotations as soon as possible and were disappointed to hear you had to chase yours.

I would like to thank you for your positive comments and I am delighted to hear you were happy with the after-care you received along with your radiators.

Again, thank you for your feedback & sorry for any inconvenience caused.

Laura Hazzard
Customer Service Manager
Product reviews

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PM
Peter Meacock
Devises
5 years ago
Date of purchase: 22/10/2018
What Peter Meacock said about Cast Iron Radiators 4u:
Good prompt service from those on the phone. Friendly and helpful attitude.
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager
Product reviews

0
Share
EC
E L in Clapham
London
5 years ago
Date of purchase: 22/10/2018
What E L in Clapham said about Cast Iron Radiators 4u:
Excellent choice, fairly priced and knowledgeable team. One important part was missing from original shipment but that was sent immediately so only caused a small delay.
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard
Customer Service Manager
0
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PC
Pooh Corner
5 years ago
Date of purchase: 10/10/2018
What Pooh Corner said about Cast Iron Radiators 4u:
Excellent customer service. Made time to clarify all details of order. Delivery prompt
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager
0
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Trusted Customer
5 years ago
Date of purchase: 25/10/2018
Really good value, excellent customer service and even arrived earlier than planned. Amazing product. Highly recommend
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Laura
Cast Iron Radiators 4u
5 years ago
Thank you for your feedback.

We would also like to let you know that we appreciate that you fully completed our review process.

Kind Regards

Laura Hazzard
Customer Service Manager
Product reviews

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About Cast Iron Radiators 4u
Cast Iron Radiators 4u is part of SMR Enterprises Ltd., a swiftly-growing and thriving company based in Portsmouth, Hampshire. For almost 20 years we have specialised in supplying heating products to both trade and retail customers. We are proud to supply a huge range of cast iron radiators, with an exceptional track record of customer service. Our expert sales team are always happy to guide you through your choices, as we are certain we can supply your perfect cast iron radiator.
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023 9316 2168
Unit 4, Victory Trading Estate, Kiln Road, Portsmouth, Hampshire, PO3 5LP, United Kingdom
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About Cast Iron Radiators 4u
Cast Iron Radiators 4u is part of SMR Enterprises Ltd., a swiftly-growing and thriving company based in Portsmouth, Hampshire. For almost 20 years we have specialised in supplying heating products to both trade and retail customers. We are proud to supply a huge range of cast iron radiators, with an exceptional track record of customer service. Our expert sales team are always happy to guide you through your choices, as we are certain we can supply your perfect cast iron radiator.