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Caterkwik Reviews

https://www.caterkwik.co.uk
Rated
Excellent
Service
4.2
/5
Product
4.3
/5

5

4

3

2

1

115

13

7

2

24

161

ratings over the past year

Displaying all 2,890 reviews
DG
Daryl Graham
6 months ago
Date of purchase: 05/03/2024
What Daryl Graham said about Caterkwik:
Problem with dryer rectified immediately fantastic all round service, would recommend highly The dryer is also very efficient
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Steve
Caterkwik
6 months ago
Thank you for the great feedback, we are glad you liked our service.
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Henry Kelly
Isle Of Man
6 months ago
Date of purchase: 16/02/2024
What Henry Kelly said about Caterkwik:
Service and delivery exceptional
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Steve
Caterkwik
6 months ago
Thank you, your kind words are much appreciated!
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SW
Shirley Waters
Barrow-in-Furness
7 months ago
Date of purchase: 07/02/2024
What Shirley Waters said about Caterkwik:
Dry happy with the service from Caterkwik. We’re very helpful and I would have no problem recommending them.
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Steve
Caterkwik
6 months ago
Thank you for the fab feedback, Shirley. We are glad we could help!
SW
Shirley Waters
6 months ago
Sorry, meant VERY happy with the service from Caterkwik. It should also say they WERE very helpful … etc. All in all, I was very satisfied.
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Trusted Customer
6 months ago
Date of purchase: 20/02/2024
Awful items advertised not in stock Keep being sent confusing invoices that have already been paid. Will stick to Nisbets in future
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Steve
Caterkwik
6 months ago
Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. kelly@caterkwik.co.uk.
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Trusted Customer
6 months ago
Date of purchase: 19/02/2024
quick efficient service and delivery at a good price, customer adviser was helpful
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Steve
Caterkwik
6 months ago
Thank you for the great review, we are glad you were happy with our service :)
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Trusted Customer
6 months ago
Date of purchase: 09/02/2024
No delivery, poor response. Have asked it be checked into. Was told someone would get back to me with update. They didn't . Still chasing a table three and a half weeks after purchase.
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Steve
Caterkwik
6 months ago
Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused.
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ST
Sarah Taylor
Llanelli
7 months ago
Date of purchase: 02/02/2024
What Sarah Taylor said about Caterkwik:
Ordering was easy, and everything appeared smooth - however, it would have been much more helpful if it was clear on the website that delivery into the building would cost more. We didn’t discover thi
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Steve
Caterkwik
6 months ago
Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements.
ST
Sarah Taylor
6 months ago
Hi Steve, thank you for your response. I appreciate that this is an industry standard, but as we are a very small community cafe, and have never bought a new appliance before, I would have no way of knowing this, so it would be helpful, for novices like me, if a note about this was on the page with the cooker prices. I have only domestic purchases to go from, as that is all my experience has been. I did pick it up on the order acknowledgement, but it’s a bit late when you have placed the order. Apart from this one little thing your service was excellent, and I also appreciate you explaining. Many thanks!
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Gkmen Kosar
6 months ago
Date of purchase: 15/02/2024
What Gkmen Kosar said about Caterkwik:
I been told that I will get call before delivery. I did not get call , they just turn up . They l were going to leave freezer outside in the rain . I ask them to bring inside which ground floor easy t
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Steve
Caterkwik
6 months ago
Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this.
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Trusted Customer
6 months ago
Date of purchase: 09/02/2024
Regular communication and delivery driver was very helpful
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Steve
Caterkwik
6 months ago
Thank you for the great feedback!
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DD
David Dickson
6 months ago
Date of purchase: 13/02/2024
What David Dickson said about Caterkwik:
Excellent customer service reliable, they have a tracking system so you can track exactly when they’re gonna turn up
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Steve
Caterkwik
6 months ago
Hi David, thank you for the amazing feedback! Here's to the next 10 years :)
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About Caterkwik
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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01229 480001
The Lakeland Catering Centre, Newland, Ulverston, Cumbria, LA12 7QQ, United Kingdom
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About Caterkwik
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.