Caterkwik Reviews

We apologise that this Sirman product did not meet your expectations. I would clarify that we have not refused to accept the return. Unfortunately, a restocking fee has been applied by the supplier which we were unable to negotiate away as the product has been used. If you advised us that the machine was too small for your requirements prior to using it then we would have had more success.  We faithfully represented the available specifications from Sirman. The bowl capacity is a standard focal measure for this product, indeed I have been unable to find any other supplier that advertises the 3.1l . However I have checked that our site contains access to documentation that specifies this measure. Many thanks for your valued feedback.

MerchantMany thanks for your review. We're sorry you ordered the wrong item and do our very best to provide clear and accurate product listings to make this a very rare occurrence. Wherever possible we work to negotiate any restocking charges with our suppliers but as you will find across the industry 25% is a standard levy to cover the  cost of repackaging, re testing and re selling as a graded item. I can assure you that the actual exceeds the charge.    

Sincere apologises for the problems with the alternative delivery address. I have investigated how this was able to  occur. I understand that Melody in our sales team has spoken to you and resolved the issue. Thank you for your patience and understanding.   

We apologise for the extended lead time. Occasionally events beyond our control cause delays to our planned delivery schedule. We understand the frustration this causes and are very sorry for the original miscommunication.