A complete **** up fromthe start, order 2 fridges and 1 freezer in Stainless steel agreed and confrimed a specific delivery date. Check and confirmed 4 days in advance all was still on.
Tried to deliv
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Steve
Caterkwik
1 year ago
Good morning, thank you for your feedback. Apologies for the long delay in response to this however I am aware that this was resolved with our team and your client kept the units there on site. I do sincerely apologise for any inconvenience caused here ; we did have numerous issues with our supplier in relation to the delivery which was just as frustrating for our team when trying to get this resolved. Michael did escalate this to our Assistant Solutions Manager Melody when requested who communicated with you and brought the matter to a close. We completely take your feedback on board and hope to be able to work better with this supplier to ensure fewer issues such as this. Thank you.
Product reviews
THEY DELIVERED THE WRONG COLOUR
Steve
Caterkwik
1 year ago
Apologies again.
Steve
Caterkwik
1 year ago
Thank you.
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Trusted Customer
1 year ago
Date of purchase: 15/03/2023
Arrived quickly. Well packaged. No problems
Steve
Caterkwik
1 year ago
Thank you for the fab review!
Product reviews
Exactly as described. Perfect fit for Chipper
Steve
Caterkwik
1 year ago
Thank you, great to hear that :)
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NS
Niall Sherriffs
1 year ago
Date of purchase: 10/03/2023
What Niall Sherriffs said about Caterkwik:
I was provided with good choices and alternatives when the item I wanted was out of stock. Delivery date was able to be arranged to suit my needs. Only downside was that the delivery should have been
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Steve
Caterkwik
1 year ago
Thank you for the great review Niall! Apologies, we do offer a second person for installs at an extra cost but I think as you had discussed with the coordinator that you had onsite people to help that then wasn't offered.
Product reviews
It’s exactly what I needed, easy to use and so far working very well
Steve
Caterkwik
1 year ago
Thank you, good to hear :)
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IB
Igor Bekaert
1 year ago
Date of purchase: 03/03/2023
What Igor Bekaert said about Caterkwik:
Excellent service
Steve
Caterkwik
1 year ago
Thank you, Igor!
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Trusted Customer
1 year ago
Date of purchase: 15/03/2023
They correctly did what I would expect from any purchase
Steve
Caterkwik
1 year ago
Thank you for the great review :)
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DG
David Gray
1 year ago
Date of purchase: 07/03/2023
What David Gray said about Caterkwik:
very helpful and efficient service will use again
Steve
Caterkwik
1 year ago
Thank you so much! Look forward to speaking with you again.
Product reviews
Steve
Caterkwik
1 year ago
Thank you
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AJ
Ari Jalal
1 year ago
Date of purchase: 21/02/2023
What Ari Jalal said about Caterkwik:
Very poor service, there are no communication between customers service and the delivery service. I bought cater washing machine after 10 days waiting then arrived after that I found the machine is da
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Steve
Caterkwik
1 year ago
Thank you for your review. I am sorry that you haven't had a great experience on this occasion. As soon as we have collected the machine we will issue your refund; I believe there has been significant delays and we are working hard on this to rectify the underlying issues here. Apologies for the inconvenience caused.
Product reviews
Wasn’t working properly !!
Steve
Caterkwik
1 year ago
Apologies; this is incredibly rare & we will refund as soon as the product arrives back.
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Trusted Customer
1 year ago
Date of purchase: 10/02/2023
Yes I would recommend your company to others.
Steve
Caterkwik
1 year ago
Thank you for the lovely review, we're so glad you will recommend us! If there is anything more we could do to gan that fifth star, please do let us know.
Product reviews
Steve
Caterkwik
1 year ago
Thank you
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MP
Mark Peacock
1 year ago
Date of purchase: 19/02/2023
What Mark Peacock said about Caterkwik:
Fast service no fuss good price
Steve
Caterkwik
1 year ago
Thank you for the great review :)
Product reviews
Does what it says on the tin
Steve
Caterkwik
1 year ago
Thank you!
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PS
Paul Scriney
1 year ago
Date of purchase: 22/02/2023
What Paul Scriney said about Caterkwik:
Every thing was really easy to do from ordering to delivering fell into place very efficiently .the only problem I had encountered was I live in southern Ireland and they don't deliver to here but I u
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Steve
Caterkwik
1 year ago
Thank you for the great review Paul, although we do deliver to Southern Ireland and in fact have an Irish sister company www.caterkwik.ie which makes it easier for our Irish customers to order from. We are not a sister company of Nisbets so I wonder if you may be thinking of somebody else. I shall have a look into why this impression may have been given in your case and sorry for any confusion.
Product reviews
It does exactly what it's supposed to do and has new modern features like a float on the drip tray and a type of guttering under the tanks to catch any condensation
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.