Thank you for taking the time to leave us a review. I am sorry that you were so disappointed with your delivery. To clarify, our orders are generally kerbside as standard, which is stipulated at point of your online order, and also reiterated in your order confirmation. We do have options for taking units inside, bespoke 2 man deliveries etc- and can quote for this ; I'm sorry that this was not explicitly stated for you. We have passed your feedback on to the manufacturer and thank you for your kind words about our service.