Very long lead time for delivery.
Poor communications.
Too slow.
Kelly
Caterkwik
2 months ago
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business.
Product reviews
The actual product is fine but Caterkwik has a very long lead time for delivery and does not communicate that when going through the process. The communications post purchase are also confusing and s
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Kelly
Caterkwik
2 months ago
Thank you for your comments, as per my original reply unfortunately we were misled by the supplier and therefore did not communicate the correct lead time to yourself. I can only apologise for the inconvenience.
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BH
bybrook hire
leicester
3 months ago
Date of purchase: 14/05/2024
What bybrook hire said about Caterkwik:
I understand that running a Company brings unexpected Transport problems,
but no one cared and never got back to me as promised. No alternative arrangements were offered.
Kelly
Caterkwik
2 months ago
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment.
Product reviews
This item was never delivered as the delivery was changed to 3 days later than the maximum quoted date, and completely left me in a mess.
Kelly
Caterkwik
2 months ago
Thank you for your feedback; I apologise that we were experiencing delays at this time.
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Trusted Customer
3 months ago
Date of purchase: 10/05/2024
Kelly
Caterkwik
2 months ago
Thank you for the five star rating!
Product reviews
Kelly
Caterkwik
2 months ago
Thank you - we are glad you like it.
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Trusted Customer
3 months ago
Date of purchase: 10/05/2024
Helpful livechat, good communication.
Competitively priced. Free delivery.
Kelly
Caterkwik
2 months ago
Thank you for your kind words, we're glad you had a great experience ordering with us.
Product reviews
Solid, easy to assemble.
Kelly
Caterkwik
2 months ago
Thank you
Solid, quality brass back nuts.
Kelly
Caterkwik
2 months ago
Thank you for the detailed feedback
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NC
Nigel Close
Sedbergh
3 months ago
Date of purchase: 10/05/2024
What Nigel Close said about Caterkwik:
Delivered as promised with very helpful engineer advising
Kelly
Caterkwik
2 months ago
Thank you - we're glad our engineer was able to assist.
Product reviews
It’s doing everything the video promised.
Kelly
Caterkwik
2 months ago
Thank you - that's great to hear
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MB
Matthew Butler
3 months ago
Date of purchase: 13/05/2024
Product reviews
Excellent service as ever
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Trusted Customer
3 months ago
Date of purchase: 29/04/2024
I ordered 6pcs and only 4 came in a nice decent and protective packaging, I need to call the customer service of Caterkwik advice them of the missing items. The missing two items arrived the next day
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Product reviews
I used the this same size oof pan before, same brand but this time the make is quite different. there is not lip on the edges any unlike the first one i used. the thickness is not as much like before
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RS
Robert Shooman
Westminster, London
3 months ago
Date of purchase: 04/05/2024
What Robert Shooman said about Caterkwik:
It was received on the due date as advised
Product reviews
Excellent item , just what we needed and also easy to put together.
Very happy
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AP
Alan Parker
3 months ago
Date of purchase: 02/05/2024
Product reviews
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Trusted Customer
3 months ago
Date of purchase: 01/05/2024
Good service - easy transaction. I would recommend Caterkwik
Product reviews
Great Service and Product - Fast Delivery
Great Service for the product I ordered. Fast and Efficient Delivery
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.