Hi!
Thank you very much for your valued feedback.
Please accept our apologies for any delays you experienced and any possible miscommunication on our part, that was certainly not our intention at all.
We are of course however glad to have been able to cover the necessary repair cost and hope your vehicle is now operating correctly.
Again, please accept our apologies and if you experience any further faults with your vehicle - please call a member of the team on 0800 368 8808 and we will ensure any repair requests are dealt with as quickly as possible and you receive a 5-star service!
Best wishes,
CW