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Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

700

64

23

10

7

804

ratings over the past year

Displaying all 11,240 reviews
Trusted Customer
12 years ago
Date of purchase: 10/12/2011
Earlier than expected delivery, during December.
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Trusted Customer
12 years ago
Date of purchase: 01/11/2011
Seem to be a very good company with courteous and prompt service. Love the wood!
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Certainly Wood
Certainly Wood
12 years ago
Simon Good to speak to you to go over your points. It is fully pressure treated so longevity should not be an issue at all. I agree the strut should not have been cracked. Do check the weathershield fitting as it should not let any water in at all so that surprises me. Sorry the logstore did not quite live up to your expectations but delighted that you love the kiln dried logs Nic MD
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Trusted Customer
12 years ago
Date of purchase: 12/12/2011
Great service - very friendly and helpful, delivery efficiency is good. Some feedback though - I rang up to place my order before xmas and was asked to do it via the web - surely customers should be
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Trusted Customer
12 years ago
Date of purchase: 12/12/2011
Certainly Wood's service is prompt and I have always enjoyed quality kiln dried wood which is why I returned for a second and third delivery recently.
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Certainly Wood
Certainly Wood
12 years ago
Andrew Good to speak a few moments ago, once again sorry for the problems which have been identified as being due to a faulty fan in one of the kilns. All fixed now. I am glad we have been able to resolve the matter for you regards Nic MD
Trusted Customer
12 years ago
The response to my feedback has been almost instantaneous and Certainly Wood have made every effort to rectify the problem that we experienced with our latest delivery. Indeed, the offer to resolve the problem has been both thoughtful and efficient and the explanation of the problem shows a real determination to ensure that both service and product standards are maintained . I look forward to receiving the planned new delivery that we hope to use without further problems. I will have no hesitation in recommending Certainly Wood.
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Trusted Customer
12 years ago
Date of purchase: 15/11/2011
The only negative thing to note is that, both times that we have ordered, the logs on the pallet had become unstable (twisty, hilly country lanes?) which has made unloading the logs a bit of a nightma
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Trusted Customer
12 years ago
Date of purchase: 08/12/2011
Good service
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Trusted Customer
12 years ago
Date of purchase: 29/11/2011
There was a box of kindling missing from the original order but Certainly Wood responded swiftly & delivered the kindling in a timely manner. Customer service very good.
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Trusted Customer
12 years ago
Date of purchase: 02/12/2011
Efficient service. Logs protected frpm weather.
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Trusted Customer
12 years ago
Date of purchase: 09/11/2011
.good
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Trusted Customer
12 years ago
Date of purchase: 13/12/2011
Delivery man was not helpful
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.